Cloud Engineer

Summary
The Cloud Engineer is responsible for operations management of the Cloud for customers’ pre-production and production environments.  This includes uptime, deployment, administration, and technology selection. 

The Cloud Engineer will be part of a global team responsible for project delivery and responding to our daily challenges. 

This role generally works a standard business week (NA business hours), but occasional weekend work / out of hours may be required.

Responsibilities (Other duties may be assigned.)
•    Responsible for the oversight and management of FINEOS's Customer facing applications, servers, and network 24x7 within their development environments
•    Issue Management & Troubleshooting through second level responder to the monitoring alerts
•    Proactively manage the environments to avoid incidents using monitoring tools and alerts
•    Work with multidisciplinary project teams to deliver the customer solution
•    Troubleshoot complex deployment issues on a multi-tier cloud enterprise solution
•    Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions.
•    Modifying and improving existing systems.
•    Educating teams on the implementation of new cloud technologies and initiatives.
•    Designing, developing and deploying modular cloud-based systems.
•    Developing and maintaining cloud solutions in accordance with best practices.
•    Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
•    Identifying, analyzing, and resolving infrastructure vulnerabilities and application deployment issues.
•    Regularly reviewing existing systems and making recommendations for improvements.
•    Interacting with clients, providing cloud support, and making recommendations based on client needs.

Education and/or Experience     
•    College degree or equivalent work experience
•    2+ years of experience providing system support in a technical environment working with customers
•    Experience in system performance and stability of cloud environments
•    Experience with CI/CD systems.
•    Experience with SysOps.
•    Azure, AWS, and GCP certifications preferred.
•    Troubleshooting and analytical skills.

Knowledge, Skills and Abilities
•    Ability to own and drive Project related issues to resolution working with the Project & Customers technical teams 
•    Good communication and collaboration skills.
•    Excellent communication and analytical skills for incident and problem management as well as stakeholder management (FINEOS Engineers, Devops and Customer)
•    Work well in a distributed, fast paced and dynamic team environment
•    Strong commitment to great customer service
•    Client management skills.

Technical Skills
•    Proven technical background in web applications and applications system performance
•    Familiarity with AWS; Web Applications; Networking fundamentals, Unix; Scripting Language

Language Skills
•    Ability to speak the English language proficiently, both verbally and in writing

Travel Requirements
•    This position may require up to 10% travel based on business need

Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•    Employee works primarily in a home office environment.
•    The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.
 
Work Requirements 
•    Compliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. 
•    Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport. 
•    Must be legally eligible to work in the country in which you are hired.    

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.