Senior Project Manager

Summary

FINEOS is now looking to hire and has an exciting opportunity for an experienced Senior Project Manager.   We are looking for someone who ideally has experience in the Life / Social Insurance Sector and vendor implementation experience with major financial and insurance leaders in the Australian market

• As a project manager, you will be responsible for the success of the complete project - from needs assessment to the delivery of the solution.

• You will manage the planning and execution of the project, communicate with and manage the customer, build the project team and develop the budget and timeline estimates.

• You will be responsible for managing large, multi-phase projects and providing high-level technical audits, planning, recommendations, and project management with the focus being on achieving the customer's business case and outcomes.

• You may be required to manage multiple projects at one time as the need arises.

• You will be required to collaborate intensively with architects, technical delivery teams, cloud operations and key business stakeholders to guarantee successful, high-quality, and timely project outcomes.

• You will be required to build strong and trusted relationships with the customer, acting as a trusted advisor through all aspects of the engagement.

This role will suit those who collaborate well with others, retain a focus on delivery and outcomes and who enjoy working in a dynamic environment.

Responsibilities

Delivery & Implementation

• Ensure the scope of the project(s) is clearly identified and documented in accordance with FINEOS processes and controls. Any impact / changes in scope to be made clear in terms of impact on time, cost, and risk.
• Ensure that diverse project components are planned, managed, and controlled from project initiation to project wrap-up within agreed time, cost, and quality boundaries. Customer and third-party commitments also need to be monitored and tracked in the same manner. 
• Ensure that Project issues and risks are identified, recorded, managed to resolution and assessed in terms of cost/time impacts. 
• Ensure that an effective project team is set up and pro-actively managed to achieve the project deliverables.
• Identify track, and manage all project risks, issues, and dependencies, ensuring their prompt resolution or timely escalation.
• Develop comprehensive project documentation, including detailed project plans covering scope, timelines, resource allocation, risk mitigation strategies, and budget management.
• Responsible for ensuring that all phases of the project are clearly documented - particularly functional and technical specifications (including architecture) of the final solution. 
• Responsible for ensuring that you and the project team are always following FINEOS project processes.

Collaboration & Ways of Working

• Engage with key stakeholders, building trusted relationships which collectively contribute to delivery success. To include,
  • Account Manager(s) to ensure project delivery remains aligned with strategic goals and objectives.
  • Consulting Services Manager and Capability Leads to ensure resourcing and capability needs for your project is correct and planned appropriately.
  • Providing accurate forecasts and governance reporting to the Regional General Manager to ensure accurate project forecasting
• Maintain transparent communication by providing regular, clear updates to all stakeholders. To include detailed project reporting & metrics, customer progress reports, dashboards and formal presentations. Clear and reliable tracking of effort expended for billing purposes will also need to be maintained. 
• Coordinate closely with Cloud Operations teams to define timelines for deployments, environment availability and operational readiness.
• Coordinate closely with Cloud Operations teams to ensure that the costs associated with both cloud environments and resource allocations are aligned with the project budgets.

Continuous Improvement & Practice Development

• Collaborate within an Agile team, contributing to continuous improvement and innovation initiatives. To include,
  • Reviewing project workflows to identify inefficiencies
  • Use retrospectives and post-project reviews to capture insights, document lessons learned and integrate these into future projects
  • Identifying skills gaps within the teams and work with capability leads to incorporate learning opportunities into the project delivery.

Education and/or Experience

• The suitable candidate would ideally possess most of the following:
• Proven experience delivering large, complex software product solutions, within the insurance industry in both an Agile and Waterfall manner 
• Formal education in IT, Project Management or Insurance related disciplines. PMP, Prince 2 and Agile certifications are desirable.
• 10+ years related work experience for a software product company and/or IT responsibility for an insurance company. 
• Experience working in a vendor environment, as the vendor or the Customer working with a vendor. 
• Exceptional project management skills with experience of project management methodologies. 
• A recognized customer centric focus with a commitment to satisfying Customer and FINEOS Business Objectives. 
• Strong decision-maker with proven leadership skills and an ability to come across as an authority figure when required. 
• Strong analytical skills, logical and structured in approach. 
• Excellent communication skills, verbal and written (fluent in both written and oral English). 
• Proactive and energetic in the work situation, seeking to get things done and able to deal with a variety of tasks. 
• Ability to create a positive, innovative and engaging working environment. 
• Travel to multiple customer sites may be required from time to time.

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.