SVP Claims and Absence

FINEOS is a global market leader in core insurance technology for Disability, Life, Accident and Health.  We help our customers care for the people they serve through the delivery of superior insurance technology. Our Mission is to be the 'global market leader of group and individual insurance technology on a single software platform'. FINEOS people are customer-centric, team players and high achievers. Our environment is built on trust and collaboration, where we challenge positively, innovate and collaborate to deliver great results.

Summary

The SVP, Claims and Absence defines and drives product vision, direction and market positioning of FINEOS’ Claims, Absence, and Integrated Disability and Absence Management (IDAM) products in North America.

Operating as a key member of the senior leadership team, this role influences industry direction, shapes market positioning and represents FINEOS at executive forums. The role helps customers optimize their ROI and outcomes, and helps drive growth for the FINEOS Platform overall, the industry’s leading employee benefits administration solution.

This leader will advance FINEOS’ Claims and Absence offerings across core capabilities including back‑office functions, digital self‑service, reporting, and AI‑driven capabilities. They will lead strategy, positioning and thought leadership for the Claims and Absence product suite, influencing carriers, TPAs, employers, and the broader market.

Reporting to the Chief Product Officer, they will lead and manage the Claims and Absence product management team, R&D budgets, and feature prioritization, overseeing product delivery inputs and outcomes.

North America is the preferred location for this role. However, other locations will be considered.

Responsibilities

Product & Market Leadership

• Set direction and drive execution of the North American Claims and Absence strategy.
• Continuously identify new product opportunities and emerging trends in Claims and Absence, digital engagement, AI / analytics, and HR ecosystem integrations.
• Translate strategic market needs into product, technology, and AI opportunities that generate efficiencies, productivity gains, and revenue growth.
• Negotiate with internal and external stakeholders to ensure priority capabilities are being delivered on time and on budget.
• Represent FINEOS externally as industry thought leader via customer events, conferences, webinars, and industry publications.
• Shape product positioning and product marketing direction.

Strategy, Roadmap & Delivery

• Own product investment decisions and trade-offs.
• Ensure priority capabilities are researched, scoped, delivered, and aligned with budget and timelines through effective negotiation with internal and external stakeholders.
• Lead processes to evaluate and prioritize business, regulatory, and operational feature candidates, balancing customer demands with market expectations.
• Oversee definition of requirements, measurement of success criteria, and delivery of features and epics in alignment with the strategic roadmap.

Customer & Sales Engagement

• Partner with Sales and Customer Success to drive revenue and expansion.
• Help ensure customers are optimizing the benefits of their FINEOS solutions. Drive expansion and adoption across the installed base.  
• Lead executive customer engagements, solutioning sessions, and sales presentations.

Leadership & Team Development

• Build, lead, and inspire a high-performing product management team by selecting, developing, coaching, and motivating team members.
• Foster a diverse, collaborative, and high-engagement team culture.

Education and Experience

• Bachelor’s degree in business, economics, finance, or related field; advanced degree or MBA preferred.
• Ideally 15+ years of experience in the world of disability claims, voluntary benefits, and absence management, including accommodations and regulatory compliance. Includes working with carriers at executive level.
• Experience with disability claims systems, supplemental benefits, and leave management technology.
• Experience and proven success in product strategy, product development/management, and/or regulatory support.
• Demonstrated experience managing and developing teams.

Knowledge, Skills, and Abilities

• Strong, proactive leadership and collaborative management style.
• Ability to assess performance needs and drive improvements at individual and team levels.
• Excellent planning, problem-solving, and decision-making skills.
• Strategic thinker with strong execution discipline and commitment to continuous process improvement.
• Exceptional communication, presentation, negotiation, and relationship‑building skills.
• Effective change agent with the ability to influence at all levels.

Travel Requirements

• USA base preferred.
• 20–30% travel required, including international travel.
• Ability to attend conferences, customer engagements, internal workshops.

Work Environment

• Primarily a home office-based role.
• The home office must be a dedicated workspace equipped with required technology (computer, phone, printer, scanner, etc.).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Requirements

• Compliance with all relevant FINEOS global policies, including Quality, Security, Safety, Business Continuity, and Environmental regulations.
• Ability to obtain and maintain a valid passport for travel purposes.
• Must be legally authorized to work in the country of employment.

Equal Opportunity Employer Statement

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

FINEOS is an equal opportunity employer. We are committed to a diverse workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at careers@fineos.com