Senior Project Manager

FINEOS is a global market leader in core insurance technology for Disability, Life, Accident and Health.  We help our customers care for the people they serve through the delivery of superior insurance technology. Our Mission is to be the 'global market leader of group and individual insurance technology on a single software platform'. FINEOS people are customer-centric, team players and high achievers. Our environment is built on trust and collaboration, where we challenge positively, innovate and collaborate to deliver great results.

Summary

Hybrid project delivery + customer success ownership for the customer’s program delivery needs. Owns a large program or multiple strategic projects, oversees multiple consultant teams or team leads, and enhances PMO maturity through process optimization and organizational alignment.

Responsibilities (Other duties may be assigned.)

• Lead medium to large scale initiatives.
• Drive PMO standards, templates, and governance refinement.
• Serve as escalation point for customer success managers and consultant team leads.
• Facilitate cross-functional steering committees and executive reporting.
• Improve PMO metrics, dashboards, and operational reporting.
• Ensure resource planning, forecasting, and capacity management.
• Lead change management associated with new PMO processes.
• Lead, coach, and develop a high-performing team of CSMs.
• Partner with Product, Sales, and Support on systemic customer needs

Education and/or Experience     

• Previous experience at a senior level managing projects in a Professional Services or Customer Success Department to an external client base specifically within the insurance industry.
• Previous experience as a project or customer success manager, with a background in insurance organizations.
• 10–15 years in project management or customer Success.
• 6+ years coaching, mentoring, and leading project teams.
• Experience working with implementation partners is a distinct advantage.
• Excellent negotiation, relationship building and executive communication skills.
• Strong problem-solving and risk mitigation ability.
• Strong leadership and coaching ability.
• Strategic thinking and ability to improve processes.
• Comfortable presenting to customer stakeholders.
• Experience working cross-functionally with Sales, Product, and Support.
• Experience supporting mid-market or enterprise customers.
• Experience supporting mid-market or enterprise customers.
• Background in SaaS, enterprise accounts, or technical products.

Technical Skills

• Project and program management expertise.
• Executive communication.
• Strategic alignment & prioritization.
• Organizational change leadership.
• Strong financial planning/forecasting.
• Team leadership & coaching
• Strategic customer relationship management
• Project and program forecasting & planning
• Advanced negotiation skills
• Operational excellence & process optimization

Language Skills

• Ability to speak the English language proficiently, both verbally and in writing.

Travel Requirements

This position requires up to 55% travel. International travel may be required.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee works primarily in an office environment, within a well-ventilated area, and are exposed to moderate noise levels.
• May be exposed and/or work with chemicals as listed in our MSDS book.

OR

• Employee works primarily in a home office environment.
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

FINEOS is an equal opportunity employer. We are committed to a diverse workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at careers@fineos.com